Delivering Care, Clarity & Follow-Through After Move-In
For more than seven years, Riann has been the heart of Highland Homes’ warranty experience, known for her responsiveness, efficiency, and genuine care. She helps homeowners navigate the post-closing phase with confidence, ensuring their new luxury home continues to perform beautifully long after move-in day.
A People-First Approach to Warranty Support
Riann is highly regarded for her ability to form personal connections, listen with empathy, and communicate with clarity. Whether coordinating trade partners or troubleshooting a concern, she adapts quickly and ensures every homeowner feels supported and respected.
A Background Rooted in Education & Service
Before joining Highland, Riann worked in early childhood education, extended resource support, and as an elementary school librarian, roles that strengthened her patience, communication skills, and ability to bring calm to any situation.
Guided by Accountability & Genuine Care
Riann describes the Highland Homes difference as “excellence rolled into a fun bite-sized package”, a reflection of her upbeat personality and Highland’s signature blend of professionalism and warmth. She is guided by values of trustworthiness, accountability, and doing the right thing.
Life Outside of Work
Riann loves hiking, biking, nature walks, exploring new places, relaxing with a good book, eating great food, and spending time with family and neighbors. She is also known for picking up roadside litter and shopping carts, her own personal way of making the world a little better.
